All AirAsia flights scheduled for that day will arrive at and depart from Terminal 4. Departing and arriving flight schedules will not be affected by the move. Guests departing from Terminal 4 are advised to arrive 3 hours before departure to ensure sufficient time to move through the new terminal, while those arriving in Terminal 4 are advised to inform their loved ones of the change.
Guests can reach the terminal via taxi, private hire cars, bus and personal transportation. Those using MRT services will need to head to Terminal 2 arrival hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week. At Terminal 4, AirAsia will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.
I do not have any checked bags and would prefer to wait inside the terminal where I will have access to one of the lounges. I am currently being given the option to check-in online for my AirAsia flight. Upon arrival, look out for the Transfer to T4 Airlines area.
It should be located right before immigration to your right. Given that you have your boarding pass for the next flight , it should be fine to transit through. Be prepared to have to go through immigration though, since there doesn't seem to be much information online about an intra-T4 transfer. If you don't require any document verification by Air Asia to get your boarding pass, then it is fine.
The security agents at the transfer checkpoint before immigration would not let me connect through despite having my AirAsia boarding pass.
They asked me to clear customs and immigration and to re-check into the airport. Since I had my boarding pass via iPhone passbook I was able to get back into the secure passenger area without too much trouble. As an FYI, I arrived at am and was departing at am for my next flight. Andrew, thanks for sharing your experience!
It will certainly be a useful data point for future travelers. Glad to hear your transfer went off without a hitch despite having to go through customs and immigration. I wonder if it was due to the relatively long connection of 7hrs i.
But certainly useful to hear your experience! The security staff said it's because AirAsia did not pay for "transfer" benefits and therefore their passengers weren't allowed to go through the transfer security check point.
That is really interesting. It makes sense for AirAsia to have not paid for transfer facilities since it is a budget airline. I wonder if you would have been allowed to transfer if you were doing the reverse - i. Read also: Exciting features at Changi's new high-tech Terminal 4.
At Terminal 4, AirAsia is said to provide 19 check-in desks, 14 bag-drop machines, two document-screening counters and two payment counters at Line 4 and a group check-in service at Line 5.
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